Scheduled - The Akamai Identity Cloud (AIC) service will undergo two (2) maintenance releases on 22 OCTOBER 2020. The first at 10:00 UTC (WAF rule updates) with a second following at 18:00 UTC (All other updates).

This week's Identity Cloud maintenance will focus on two areas; 1) Updating the Akamai WAF rules which protect the Identity Cloud services; 2) Hosted Login improvement for the verify email end user experience.

The changes are detailed below:
- WAF rules for all hostname and regions have been evaluated and tuned over the last several weeks in an effort to add more security and protection. These rules are scheduled to move to deny mode for this release.
- A fix for the verify email return experience in the Hosted Login visiting screen will be included for this release.

The above changes are being rolled out in two phases on Thursday, October 22nd, 2020 as follows:
- WAF rules: 10:00 UTC for ~ 3 hours
- Software updates: 18:00 UTC for ~ 3 hours

This maintenance will be implemented sequentially across all regions during the maintenance window, which is expected to require 03 hours. The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
Oct 19, 22:48 UTC

Scheduled - The Akamai Identity Cloud (AIC) service will undergo two (2) maintenance releases on 22 OCTOBER 2020. The first at 10:00 UTC (WAF rule updates) with a second following at 18:00 UTC (All other updates).

This week's Identity Cloud maintenance will focus on two areas; 1) Updating the Akamai WAF rules which protect the Identity Cloud services; 2) Hosted Login improvement for the verify email end user experience.

The changes are detailed below:
- WAF rules for all hostname and regions have been evaluated and tuned over the last several weeks in an effort to add more security and protection. These rules are scheduled to move to deny mode for this release.
- A fix for the verify email return experience in the Hosted Login visiting screen will be included for this release.

The above changes are being rolled out in two phases on Thursday, October 22nd, 2020 as follows:
- WAF rules: 10:00 UTC for ~ 3 hours
- Software updates: 18:00 UTC for ~ 3 hours

This maintenance will be implemented sequentially across all regions during the maintenance window, which is expected to require 03 hours. The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
Oct 19, 22:47 UTC

Scheduled - The Akamai Identity Cloud (AIC) service will undergo a maintenance release on 19 OCTOBER 2020 between 19:00-19:15 UTC.

Prior to entering into the 2020 winter holiday season, the Identity Cloud is required by AWS to perform several maintenance activities. While most of these activities are transparent and will not impact customers or end users, a database upgrade is required for each region and will require a small amount of downtime.

The DB upgrade will consist of a newer version of software, PostgreSQL, and a new virtual environment for the DB. The upgrade will require ~15 minutes of downtime for each region. During the upgrade window, the Identity Cloud services will be offline, end users will not be able to register or authenticate and instead will receive an error. However, all data will remain intact and end users will be able to login immediately following the upgrade.

Akamai plans to reduce the impact of each upgrade by performing them in the low traffic hours for each region.

If you experience a service issue shortly after this planned change please contact AkaTec at the numbers listed here.

https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
Oct 8, 16:26 UTC

Scheduled - The Akamai Identity Cloud (AIC) service will undergo a maintenance release on 19 OCTOBER 2020 between 18:00-18:15 UTC.

Prior to entering into the 2020 winter holiday season, the Identity Cloud is required by AWS to perform several maintenance activities. While most of these activities are transparent and will not impact customers or end users, a database upgrade is required for each region and will require a small amount of downtime.

The DB upgrade will consist of a newer version of software, PostgreSQL, and a new virtual environment for the DB. The upgrade will require ~15 minutes of downtime for each region. During the upgrade window, the Identity Cloud services will be offline, end users will not be able to register or authenticate and instead will receive an error. However, all data will remain intact and end users will be able to login immediately following the upgrade.

Akamai plans to reduce the impact of each upgrade by performing them in the low traffic hours for each region.

If you experience a service issue shortly after this planned change please contact AkaTec at the numbers listed here.

https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
Oct 8, 16:24 UTC

Scheduled - The Akamai Identity Cloud (AIC) service will undergo a maintenance release on 19 OCTOBER 2020 between 16:00-16:15 UTC.

Prior to entering into the 2020 winter holiday season, the Identity Cloud is required by AWS to perform several maintenance activities. While most of these activities are transparent and will not impact customers or end users, a database upgrade is required for each region and will require a small amount of downtime.

The DB upgrade will consist of a newer version of software, PostgreSQL, and a new virtual environment for the DB. The upgrade will require ~15 minutes of downtime for each region. During the upgrade window, the Identity Cloud services will be offline, end users will not be able to register or authenticate and instead will receive an error. However, all data will remain intact and end users will be able to login immediately following the upgrade.

Akamai plans to reduce the impact of each upgrade by performing them in the low traffic hours for each region.

If you experience a service issue shortly after this planned change please contact AkaTec at the numbers listed here.

https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
Oct 8, 16:29 UTC

Scheduled - The Akamai Identity Cloud (AIC) service will undergo a maintenance release on 19 OCTOBER 2020 between 16:00-16:15 UTC.

Prior to entering into the 2020 winter holiday season, the Identity Cloud is required by AWS to perform several maintenance activities. While most of these activities are transparent and will not impact customers or end users, a database upgrade is required for each region and will require a small amount of downtime.

The DB upgrade will consist of a newer version of software, PostgreSQL, and a new virtual environment for the DB. The upgrade will require ~15 minutes of downtime for each region. During the upgrade window, the Identity Cloud services will be offline, end users will not be able to register or authenticate and instead will receive an error. However, all data will remain intact and end users will be able to login immediately following the upgrade.

Akamai plans to reduce the impact of each upgrade by performing them in the low traffic hours for each region.

If you experience a service issue shortly after this planned change please contact AkaTec at the numbers listed here.

https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
Oct 8, 16:23 UTC

Scheduled - The Akamai Identity Cloud (AIC) service will undergo a maintenance release on 19 OCTOBER 2020 between 9:00-9:15 UTC.

Prior to entering into the 2020 winter holiday season, the Identity Cloud is required by AWS to perform several maintenance activities. While most of these activities are transparent and will not impact customers or end users, a database upgrade is required for each region and will require a small amount of downtime.

The DB upgrade will consist of a newer version of software, PostgreSQL, and a new virtual environment for the DB. The upgrade will require ~15 minutes of downtime for each region. During the upgrade window, the Identity Cloud services will be offline, end users will not be able to register or authenticate and instead will receive an error. However, all data will remain intact and end users will be able to login immediately following the upgrade.

Akamai plans to reduce the impact of each upgrade by performing them in the low traffic hours for each region.

If you experience a service issue shortly after this planned change please contact AkaTec at the numbers listed here.

https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
Oct 8, 16:20 UTC

Scheduled - The Akamai Identity Cloud (AIC) service will undergo a maintenance release on 19 OCTOBER 2020 between 7:00-7:15 UTC.

Prior to entering into the 2020 winter holiday season, the Identity Cloud is required by AWS to perform several maintenance activities. While most of these activities are transparent and will not impact customers or end users, a database upgrade is required for each region and will require a small amount of downtime.

The DB upgrade will consist of a newer version of software, PostgreSQL, and a new virtual environment for the DB. The upgrade will require ~15 minutes of downtime for each region. During the upgrade window, the Identity Cloud services will be offline, end users will not be able to register or authenticate and instead will receive an error. However, all data will remain intact and end users will be able to login immediately following the upgrade.

Akamai plans to reduce the impact of each upgrade by performing them in the low traffic hours for each region.

If you experience a service issue shortly after this planned change please contact AkaTec at the numbers listed here.

https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
Oct 8, 16:19 UTC

Scheduled - The Akamai Identity Cloud (AIC) service will undergo a maintenance release on 19 OCTOBER 2020 between 2:00-2:15 UTC.

Prior to entering into the 2020 winter holiday season, the Identity Cloud is required by AWS to perform several maintenance activities. While most of these activities are transparent and will not impact customers or end users, a database upgrade is required for each region and will require a small amount of downtime.

The DB upgrade will consist of a newer version of software, PostgreSQL, and a new virtual environment for the DB. The upgrade will require ~15 minutes of downtime for each region. During the upgrade window, the Identity Cloud services will be offline, end users will not be able to register or authenticate and instead will receive an error. However, all data will remain intact and end users will be able to login immediately following the upgrade.

Akamai plans to reduce the impact of each upgrade by performing them in the low traffic hours for each region.

If you experience a service issue shortly after this planned change please contact AkaTec at the numbers listed here.

https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
Oct 8, 16:28 UTC

Scheduled - The Akamai Identity Cloud (AIC) service will undergo a maintenance release on 19 OCTOBER 2020 between 2:00-2:15 UTC.

Prior to entering into the 2020 winter holiday season, the Identity Cloud is required by AWS to perform several maintenance activities. While most of these activities are transparent and will not impact customers or end users, a database upgrade is required for each region and will require a small amount of downtime.

The DB upgrade will consist of a newer version of software, PostgreSQL, and a new virtual environment for the DB. The upgrade will require ~15 minutes of downtime for each region. During the upgrade window, the Identity Cloud services will be offline, end users will not be able to register or authenticate and instead will receive an error. However, all data will remain intact and end users will be able to login immediately following the upgrade.

Akamai plans to reduce the impact of each upgrade by performing them in the low traffic hours for each region.

If you experience a service issue shortly after this planned change please contact AkaTec at the numbers listed here.

https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
Oct 8, 16:22 UTC

Scheduled - Identity Cloud Customer Insights (CI) User Provisioning Policy Change and Inactive User Cleanup – Planned for October 16, 2020

This notice informs you of some changes to our entitlement policies for the Customer Insights (CI) data analytics portal included with your Akamai Identity Cloud service. Unless you have made other arrangements with your Akamai sales representative the following changes will take place on October 16, 2020:

- Customers are entitled to one (1) production CI environment per Identity Cloud region.
- Customers who currently have two or more CI environments per region may continue to use these through their contract period. Requests for additional CI environment setups beyond the one that is included are discouraged but will be considered on a case by case basis.
- Customers are entitled to up to five (5) active CI user seats in total for all CI environments. These may be either Basic or Advanced CI users; the difference being only that Advanced users can create and save their own custom analytics.
- Inactive CI user accounts, without scheduled reports, as determined on September 23, 2020 will be removed from the system on October 16.
- Customers that have more than 5 active CI users after this cleanup activity will be allowed to continue using these user accounts through their current Identity Cloud contract period.
- A new option for customers to purchase additional CI user seats where the included number of 5 is not sufficient will be available shortly.
- Akamai reserves the right to periodically review CI user access and cleanup inactive users in a manner similar to that described in this notice.

We would like to remind our customers that you can schedule distribution of CI dashboards and custom reports in PDF and CSV format to users via Email and these recipients do not require a CI user seat.

This maintenance will be implemented sequentially across all regions during the maintenance window, which is expected to require 03 hours. The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
Oct 5, 23:28 UTC

Scheduled - The Akamai Identity Cloud (AIC) service will undergo a planned maintenance on 15-10-2020 starting at 18:00 UTC. The intent of this maintenance is to:

This weeks Identity Cloud maintenance will focus on two areas; 1) releasing the improvements to the China region which were previously postponed in consideration of Golden Week 2020; 2) Hosted Login performance and security improvements for all Identity Cloud regions.

Changes for the China region consist of:
- Hosted Login performance improvements, allowing Hosted Login to scale up to 100,000 logins per minute. Note: the default scale for any given region will be much lower, but these changes will allow Akamai to reach higher capacities for customer events.
- Better logging and error handling for Social Authentication which will make it easier to troubleshoot errors.
- Webhooks cleanup - new metrics, alerting, and some cleanup relating to the recent Webhooks performance changes.
- Improved logging for the configuration service.

Changes outside of the China region consist of:
- Hosted Login performance improvements, allowing Hosted Login to scale up to 100,000 logins per minute. Note: the default scale for any given region will be much lower, but these changes will allow Akamai to reach higher capacities for customer events.
- Better logging and error handling for Social Authentication which will make it easier to troubleshoot errors.

This maintenance will be implemented sequentially across all regions during the maintenance window, which is expected to require 03 hours. The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
Oct 12, 22:11 UTC

Scheduled - The Akamai Identity Cloud (AIC) service will undergo a planned maintenance on 15-10-2020 starting at 10:00 UTC. The intent of this maintenance is to ...

- Change in static asset delivery for Social Auth - these will now be served by the Akamai Edge for improved performance and security.

This maintenance will be implemented sequentially across all regions during the maintenance window, which is expected to require 03 hours. The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
Oct 12, 22:06 UTC