All Systems Operational
United States Operational
Social Login Operational
Registration Operational
Single Sign On Operational
Identity Services Operational
Engagement Operational
Customer Insights (analytics) Operational
Console ? Operational
Configuration API Operational
Webhooks Operational
Hosted Login Operational
Canada Operational
90 days ago
100.0 % uptime
Today
Social Login Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Single Sign On Operational
90 days ago
100.0 % uptime
Today
Identity Services Operational
90 days ago
100.0 % uptime
Today
Engagement Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
Customer Insights (Analytics) Operational
90 days ago
100.0 % uptime
Today
Configuration API Operational
90 days ago
100.0 % uptime
Today
Webhoooks Operational
90 days ago
100.0 % uptime
Today
Europe Operational
Social Login Operational
Registration Operational
Single Sign On Operational
Engagement Operational
Customer Insights (analytics) Operational
Console ? Operational
Configuration API Operational
Webhooks Operational
Hosted Login Operational
Australia Operational
Social Login Operational
Registration Operational
Identity Services Operational
Customer Insights (analytics) Operational
Console ? Operational
Configuration API Operational
Webhooks Operational
Latin America Operational
Social Login Operational
Registration Operational
Single Sign On Operational
Console ? Operational
Configuration API Operational
Webhooks Operational
China Operational
90 days ago
100.0 % uptime
Today
Social Login Operational
Registration Operational
Single Sign On Operational
Console ? Operational
Configuration API Operational
Hosted Login Operational
China SMS ? Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Configuration API Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
Customer Insights (Analytics) Operational
90 days ago
100.0 % uptime
Today
Engagement Operational
90 days ago
100.0 % uptime
Today
Hosted Login Operational
90 days ago
100.0 % uptime
Today
Identity Services Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Single Sign On Operational
90 days ago
100.0 % uptime
Today
Social Login Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
Registration Operational
Configuration API Operational
Legacy Dashboard ? Operational
Russia Operational
Single Sign On Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 25, 2020

No incidents reported today.

Nov 24, 2020

No incidents reported.

Nov 23, 2020
Completed - The scheduled maintenance has been completed.
Nov 23, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 21:00 UTC
Scheduled - Akamai has detected a situation with the AWS ElastiCache architecture in the EU Data Region that could impact Hosted Login service availability if not corrected. This requires a proactive change to prevent an outage.

Description of Change:

1. Create new Redis with larger capacity for Hosted Login.
2. Copy sessions from the existing Redis over to the new Redis (1 to 5 min copy time)
3. Deploy a new application config to pointing to the new Redis
4. Switch to new Redis

Service Impact:

No impact to service is anticipated during this change.

Support:

If you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed at https://www.akamai.com/us/en/support/.
Nov 21, 15:10 UTC
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020
Completed - The scheduled maintenance has been completed.
Nov 18, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 17:00 UTC
Scheduled - Identity Cloud Planned Maintenance

The Akamai Identity Cloud (AIC) service will undergo a maintenance update on 18 NOVEMBER 2020 starting at 17:00 UTC. It will complete in about 3 hours sequentially across all global data centers.

The service will remain operational during this period with no disruptions expected for any AIC service.

The AIC platform release for November 18 will be a global release consisting of all regions.
There is no downtime anticipated or planned for this release.
There are no functional changes that require customer action or awareness.

Scope of changes

1) Configuration Service (CAPI)

The Configuration Service will undergo several bug fixes as part of this release:
- Fix the SIEM event publishing from CAPI to ensure that all events were being successfully delivered.
- Fixed the 2faMessages endpoint to return an error (404) when 2faMessages have not been added to the flow.

The Configuration Service will undergo a feature addition as part of this release:
- Addition of a new endpoint for migrating to Hosted Login v2. Any customer currently using HLv1 will need to call this in order to populate additional items in the flow that HLv2 is using.

2) Hosted Login Service

The Hosted Login service will undergo a bug fix as part of this release:
- CSP fix to correct the inclusion of the wrong domains in error message responses.

3) Capture UI

The Capture UI Service will undergo a bug fix as part of this release:
- Changes to include updated Event Exporter (nsqd_exporter) so that events are properly emitted.

The Capture UI Service will undergo an infrastructure change as part of this release:
- Updating Capture UI to support the ability to read from multiple redis hosts. Allows for migration off of shared redis increasing stability.

No impact to service is anticipated during this change. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
Nov 16, 19:10 UTC
Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020
Completed - The scheduled maintenance has been completed.
Nov 12, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 17:00 UTC
Scheduled - Identity Cloud Planned Maintenance

The Akamai Identity Cloud (AIC) service will undergo a maintenance update on 12 NOVEMBER 2020 starting at 17:00 UTC. It will complete in about 3 hours sequentially across all global data centers.

The service will remain operational during this period with no disruptions expected for any AIC service.

The AIC platform release for November 12th will be a global release consisting of all regions.
There is no downtime anticipated or planned for this release.
There are no functional changes that require customer action or awareness.

Description of changes

1) Hosted Login Service

The Hosted Login service will undergo several bug fixes as part of this release:
- Fixed an issue where the OIDC client is intermittently returning a HTTP 502 error.
- Fixed an issue in the v2 CSS for IE11 (remove element that couldn’t be rendered).
- In authorization_rules, the enforce_auth_ttl rule now triggers if there is no auth time set.
- Prevent the checking of auth rules for certain flows such as during email verification.
- Added an additional gate for OIDC Hybrid Flows based on JWK Key format so that older format keys do not cause errors if OIDC Hybrid Flows is enabled.

The Hosted Login service will undergo several infrastructure changes as part of this release:
- Updated label monitoring stack metrics to remove old deprecated errors; Remove notification for cache turned off during unit tests.
- The trace-id is now included in the response header and browser console log to help troubleshooting and track requests through the platform.

2) Registration Service

The Registration Service will undergo several bug fixes as part of this release:
- Added an event for email verification which was left out when new events were added in 2019.
- Added safeguards for unbounded large integers in the registration service.

3) Configuration Service (CAPI)

The Configuration Service will undergo several bug fixes as part of this release:
- Fix the SIEM event publishing from CAPI to ensure that all events were being successfully delivered.
- Fixed the 2faMessages endpoint to return an error (404) when 2faMessages have not been added to the flow.

The Authentication Middleware will undergo several bug fixes as part of this release:
- Added a new endpoint to Hosted Login to support v1.0 to v2.0 migration.

No impact to service is anticipated during this change. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Nov 10, 03:00 UTC
Nov 11, 2020

No incidents reported.