All Systems Operational
North America Operational
Social Login   Operational
Registration   Operational
Single Sign On   Operational
Identity Services   Operational
Engagement   Operational
Customer Insights (analytics)   Operational
Console   ? Operational
Configuration API   Operational
Webhooks   Operational
Europe Operational
Social Login   Operational
Registration   Operational
Single Sign On   Operational
Engagement   Operational
Customer Insights (analytics)   Operational
Console   ? Operational
Configuration API   Operational
Webhooks   Operational
South Pacific Operational
Social Login   Operational
Registration   Operational
Identity Services   Operational
Customer Insights (analytics)   Operational
Console   ? Operational
Configuration API   Operational
Webhooks   Operational
Latin America Operational
Social Login   Operational
Registration   Operational
Single Sign On   Operational
Console   ? Operational
Configuration API   Operational
Webhooks   Operational
China Operational
Social Login   Operational
Registration   Operational
Single Sign On   Operational
Console   ? Operational
Configuration API   Operational
Singapore Operational
Registration   Operational
Configuration API   Operational
Support Portal   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 18, 2018

No incidents reported today.

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018
Monitoring Natural Event: Hurricane Florence
Resolved - Further monitoring of Hurricane Florence has been deemed no longer necessary due to it's downgraded status. The potential for risk has been significantly reduced and the Janrain Engineering team has returned to normal monitoring and alerting operations.
Sep 13, 23:34 UTC
Update - Hurricane Florence has now been downgraded to a Category 2 Tropical Storm and the forecasted path has veered away from the US-East-1 region location in Virginia. Janrain teams are continuing to monitor this event closely but due to the downgraded status and the path, the potential for risk to Janrain and AWS hosted services has been significantly reduced.
Sep 13, 15:59 UTC
Monitoring - In light of the current predictions regarding Hurricane Florence making landfall this weekend on the east coast where AWS-East hosts Janrain’s US based infrastructure, Janrain is actively monitoring the situation and may elect to take further proactive measures if necessary.

Please refer to AWS’s blog post below for more information on AWS preparations:
https://aws.amazon.com/blogs/aws/aws-ready-for-the-next-storm/
Sep 12, 00:18 UTC
Console/Customer Care Portal Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 18:00 UTC
Scheduled - The Janrain Console in China will be undergoing scheduled maintenance on Thursday, September 13th, between 11am - 12pm PDT. During this scheduled maintenance event, the Janrain team will be performing an update to the service that supports Customer Care Portal functionality. There may be intermittent downtime of the Console web application during this window; however, if so, it should only be ~ 5 minutes in length.
Sep 13, 16:51 UTC
Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.

Sep 6, 2018
Scheduled maintenance for Customer Insights
Completed - The scheduled maintenance has been completed.
Sep 6, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 04:00 UTC
Scheduled - Customer Insights will be undergoing scheduled maintenance on Wednesday, September 5th, between 9pm - 11pm PDT.
Sep 4, 23:22 UTC
Sep 5, 2018

No incidents reported.

Sep 4, 2018

No incidents reported.

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