All Systems Operational
United States Operational
Social Login Operational
Registration Operational
Single Sign On Operational
Identity Services Operational
Engagement Operational
Customer Insights (analytics) Operational
Console ? Operational
Configuration API Operational
Webhooks Operational
Hosted Login Operational
Canada Operational
90 days ago
100.0 % uptime
Today
Social Login Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Single Sign On Operational
90 days ago
100.0 % uptime
Today
Identity Services Operational
90 days ago
100.0 % uptime
Today
Engagement Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
Customer Insights (Analytics) Operational
90 days ago
100.0 % uptime
Today
Configuration API Operational
90 days ago
100.0 % uptime
Today
Webhoooks Operational
90 days ago
100.0 % uptime
Today
Europe Operational
Social Login Operational
Registration Operational
Single Sign On Operational
Engagement Operational
Customer Insights (analytics) Operational
Console ? Operational
Configuration API Operational
Webhooks Operational
Hosted Login Operational
Australia Operational
Social Login Operational
Registration Operational
Identity Services Operational
Customer Insights (analytics) Operational
Console ? Operational
Configuration API Operational
Webhooks Operational
Latin America Operational
Social Login Operational
Registration Operational
Single Sign On Operational
Console ? Operational
Configuration API Operational
Webhooks Operational
China Operational
90 days ago
100.0 % uptime
Today
Social Login Operational
Registration Operational
Single Sign On Operational
Console ? Operational
Configuration API Operational
Hosted Login Operational
China SMS ? Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Configuration API Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
Customer Insights (Analytics) Operational
90 days ago
100.0 % uptime
Today
Engagement Operational
90 days ago
100.0 % uptime
Today
Hosted Login Operational
90 days ago
100.0 % uptime
Today
Identity Services Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Single Sign On Operational
90 days ago
100.0 % uptime
Today
Social Login Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
Registration Operational
Configuration API Operational
Legacy Dashboard ? Operational
Russia Operational
Single Sign On Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Identity Cloud Planned Maintenance Jan 27, 00:00-00:30 UTC
The Akamai Identity Cloud (AIC) service will undergo a maintenance update on 27 JANUARY 2021 starting at 00:00 UTC. It will complete in about 30 minutes.

The AIC platform release for January 27 will be for the Russia region only.
There are no functional changes that require customer action or awareness.

When: 27 JANUARY 2021, 00:00 UTC
What: Several performance configuration changes will be made to the Russia service in order to reduce latency. The Russian service will need to be restarted, which has the potential to cause requests to fail during the restart period. This will likely be seen as a timeout or error from the end user's perspective.
Duration/Impact: For the maintenance activities in the Russian region, there will be approximately 1 minute of downtime at the end of the 30 minute maintenance window. The maintenance will require a restart of the Network Gateway services.

If you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
Posted on Jan 22, 23:01 UTC
Identity Cloud Planned Maintenance Jan 27, 17:00-20:00 UTC
The Akamai Identity Cloud (AIC) service will undergo a maintenance update on 27 JANUARY 2021 starting at 17:00 UTC. It will complete in about 3 hours sequentially across all global data centers.
The service will remain operational during this period with no disruptions expected for any AIC service.

The AIC platform release for January 27 will be a global release consisting of all regions.
There is no downtime anticipated or planned for this release.
There are no functional changes that require customer action or awareness.

When: 27 JANUARY 2021, 17:00 UTC
What: Improvements to the Akamai Identity Cloud to support additional areas of the OIDC specification as well as security improvements to the AIC Social Profile service.
Duration/Impact: During the 3 hour maintenance window, requests will be serviced normally, no anticipated or planned downtime.

No impact to service is anticipated during this change. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
Posted on Jan 22, 22:56 UTC
Past Incidents
Jan 24, 2021

No incidents reported today.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021
Completed - The scheduled maintenance has been completed.
Jan 21, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 17:00 UTC
Scheduled - The Akamai Identity Cloud (AIC) service will undergo a maintenance update on 21 JANUARY 2021 starting at 17:00 UTC. It will complete in about 3 hours sequentially across all global data centers.
The service will remain operational during this period with no disruptions expected for any AIC service.

The AIC platform release for January 21 will be a global release consisting of all regions.
There is no downtime anticipated or planned for this release.
There are no functional changes that require customer action or awareness.

- When: 21 JANUARY 2021, 17:00 UTC
- What: Releasing Identity Cloud components as prerequisites for the upcoming Risk Based Authentication solution as well as security improvements to the Identity Cloud platform.
- Duration/Impact: During the 3 hour maintenance window, requests will be serviced normally, no anticipated or planned downtime.

No impact to service is anticipated during this change. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
Jan 20, 00:40 UTC
Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021
Completed - The scheduled maintenance has been completed.
Jan 14, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 17:00 UTC
Scheduled - The Akamai Identity Cloud (AIC) service will undergo a maintenance update on 14 JANUARY 2021 starting at 17:00 UTC. It will complete in about 3 hours sequentially across all global data centers.
The service will remain operational during this period with no disruptions expected for any AIC service.

The AIC platform release for January 14 will be a global release consisting of all regions.
There is no downtime anticipated or planned for this release.
There are no functional changes that require customer action or awareness.

Description of changes

1) Hosted Login Risk Based Authentication (Client Rep and ACR values)

- When: 14 JANUARY 2021, 17:00 UTC
- What: The Hosted Login service will add support for two new Risk Based Authentication signals (ACR, Client Reputation).
- Duration/Impact: During the 3 hour maintenance window, requests will be services normally, no anticipated or planned downtime.

2) EU Hinted Login Features Enabled

- When: 14 JANUARY 2021, 17:00 UTC
- What: The Hinted Login service will be enabled for the EU region. This is a prerequisite for enabling OIDC Hybrid flows in all AIC regions.
- Duration/Impact: During the 30 minute maintenance window, requests will be services normally, no anticipated or planned downtime.

No impact to service is anticipated during this change. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
Jan 12, 01:32 UTC
Jan 13, 2021

No incidents reported.

Jan 12, 2021
Completed - The scheduled maintenance has been completed.
Jan 12, 00:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 17:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 7, 02:19 UTC
Scheduled - A quick update on the Identity Cloud release scheduled to take place on January 7th. Erring on the side of caution, we’ve made the decision to postpone the previously scheduled release until Monday, January 11th. We apologize for any inconvenience this change brings.

___________________________

The Akamai Identity Cloud (AIC) service will undergo a planned maintenance on 11-Jan-2021 starting at 17:00 UTC. The maintenance is expected to complete within 6 hours. The following Identity Cloud services will be part of the maintenance activities:

1) CAPI TNG 1.5.1 (Risk based Auth prerequisite)

The CAPI configuration service will undergo a bug fix as part of this release:
- When: 11 JANUARY 2021, 17:00 UTC
- What: Changing the default for allowedGrantTypes to include implicit so that no extra steps are required for policies to take advantage of upcoming features.
- Duration/Impact: 30 minute maintenance window per Identity Cloud region, no impact to service is anticipated during this change.

2) IDPD 3.32.0 (Risk based Auth prerequisite)

The IDPD service will undergo several bug fixes as part of this release:
- When: 11 JANUARY 2021, 20:00 UTC
- What: Resolution for the way cancelling of Apple Sign In's are handled
- What: Consistent error responses when introspecting tokens
- What: Security fix for xmlquery library to 1.3.1
- What: Security fix for adherence to token policies
- Duration/Impact: 30 minute maintenance window per Identity Cloud region, no impact to service is anticipated during this change.

The IDPD service will undergo several feature enhancements as part of this release:
- When: 11 JANUARY 2021, 17:00 UTC
- What: Additional claims processing for acr_values
- What: Improvements to ACR claims handling
- What: Update to claims filtering
- Duration/Impact: 30 minute maintenance window per Identity Cloud region, no impact to service is anticipated during this change.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
Jan 11, 17:00 UTC
Jan 11, 2021
Jan 10, 2021

No incidents reported.